AI Agents for IT Operations
AI Agents for IT Operations
Grail agents live in your Slack or Teams and handle your IT operations workload — provisioning accounts, responding to helpdesk tickets, monitoring system health, running runbooks, and keeping stakeholders informed — so your team focuses on infrastructure that matters.
How It Works
Add a Grail agent to your IT Slack and connect it to your cloud infrastructure, ticketing system, and identity provider. It monitors for issues, executes runbooks, provisions and revokes access, and keeps your SLA commitments on track — automatically.
Connects to your IT stack
Built to Remember
Brief a Grail agent on your infrastructure, SLA commitments, and incident protocols. It learns your runbooks, escalation paths, and access policies — and executes against them consistently, without needing to be walked through the same steps twice.
Learns Your Infrastructure
Connects to your cloud accounts, ticketing system, and identity provider. Learns your SLA thresholds, runbook library, and access control policies.
Proactively Monitors and Responds
Sets up automated monitoring for common failure modes. Drafts incident summaries and executes standard runbooks on trigger conditions.
Runs Like an Experienced SRE
Knows your environment-specific quirks, escalation hierarchy, and post-mortem format. Keeps your systems healthy and your on-call load manageable.
Security & Control
Enterprise-grade security on every action — role-based access, approval flows, and immutable audit logs built in.
Full Code Ownership
Every automation we build is exported to your repositories. You own the IP — zero vendor lock-in.
Approvals & Audits
Human-in-the-loop approval steps before any consequential action. Every decision is logged with full context.
Immutable Audit Trails
Every action is logged with full context — who asked, what ran, what changed, and when. Ready for internal review or external audit.
Use Cases with Grail
Real IT operations work executed by Grail agents.
Automated Account Provisioning
Set up end-to-end account provisioning for new hires — GitHub, AWS, Slack, Notion, and internal tools — triggered from HRIS and completed before the start date.
Incident Triage and Runbook Execution
Detected an AWS EC2 outage via CloudWatch, ran the standard recovery runbook, posted a status update to Slack, and filed a post-mortem template — in 12 minutes.
Quarterly Access Review Automation
Audited access permissions across 8 systems for 120 employees, flagged 23 over-permissioned accounts, and generated a remediation report for the security team.
Ready to Automate Your IT Operations?
Book a demo to see how Grail agents can work for your team.